Return Policy

We offer a 7-day return policy to our customers, from the day the package is delivered. Returns that are shipped back after the above time frame will be rejected and shipped back to the original dispatch address. 

For defects and wrong shipped items, the customer must contact B2B BrandsGateway by email to support@brandsgateway.com within 7 days. Such emails should include the date of purchase and photographic evidence. In any such cases, BrandsGateway (Bags and Berries’ vendor) will provide a return label to you to have the defective/wrong item shipped back to us. 

The cost of return shipment will be borne by the customer and should always be shipped back with an active tracking number. All returns need to be shipped back with UPS, DHL or FedEx. Due to long delivery time we do not accept any local Postal Service.
Any returns that are due with customs charges will be covered by the buyer. Either by invoice or will be deducted from the original refund. To offer faster refund we recommend selecting the option of the sender paying for all customs duties.

All returns must be in the perfect original condition as the original shipment, along with any original attachments such as tags, box, or dustbag. We have the right to refuse returns if the products have been worn or washed and with a used scent. For declined returns, the order will be shipped to the buyer and any additional shipping charges will be invoiced. 

Any agreed refunds will be made by bank transfer or by PayPal within 5 business days of received and approved returns.

No refunds are offered to any of our dropship subscription packages once payment has been processed. All recurring payments are done automatically through Stripe and PayPal, and cancellation must be made from the subscribers. Any automatic renewals are non-refundable. 

We don’t offer any free trials on any of our dropship subscriptions. The acceptance of our terms & agreements implies the renouncement of the retraction right.